The fastest way to reach the PeopleAreGeek team is by email. We read every message that lands in the inbox and reply within five business days for general enquiries, faster for paid audit clients. To help us route your message and respond well, please pick the topic that fits your question and add it as the prefix of your subject line.
Topics
What to include in your email
The more concrete your message, the faster we can act on it. For most categories, including the following helps:
- The URL of the tool or article your message is about (a direct link saves us a search).
- Your environment when relevant: browser and version for a tool bug, hosting setup for an audit request, WordPress version for an article correction.
- What you expected versus what you saw (one sentence each).
- Screenshots or pasted output in plain text (we read both; plain text is easier to grep into a future article).
What not to send
- Unsolicited guest-post pitches. We do not accept guest posts; the response will be a polite no.
- Link-exchange or paid-placement requests. We do not accept paid placements in articles or links. Same polite no.
- Confidential data without your explicit consent. If you need to send something sensitive (a production password ended up in a log you want us to look at), encrypt it first; see PGP key below if you have one.
Response time
- Audit requests: within 1 business day with a quote and scope.
- Bug reports: within 2 business days, often the same day if the bug blocks a tool from working.
- General enquiries: within 5 business days.
- Privacy requests: within 30 days as required by law, usually within 1 week in practice.
If you have not heard back after the stated window, please re-send the email and include “RESEND” in the subject — occasionally a message ends up in a folder filter; the resend bypasses it.
Other channels
We do not currently maintain an X, LinkedIn, Mastodon, Discord or any other social profile that we read regularly. Email is the channel. Article comments are open and we reply when the question is helpful for other readers, but they are not the right place for confidential or time-sensitive issues.
Postal address
Available on request for formal correspondence. Send an email asking for the postal address and we will reply with it. We do not publish it openly to reduce inbound junk mail.
