Email me. No form. No ticket portal, no chatbot that loops you back to some help-center article you already read. Everything that hits the inbox, I read it myself, and I write back inside five business days for the everyday stuff. Quicker if you’re a paid audit client. One favour, though: drop the matching topic in front of your subject line so I know where to file you. Honestly, that little prefix is what stands between a same-week reply and your message rotting under forty SEO pitches.
Topics
What to include in your email
The more concrete you get, the faster I can actually do something with it. For most of the topics up there, here’s what spares us both a pointless round-trip:
- The URL of the tool or article in question. A direct link means I’m not playing detective trying to guess which page you mean.
- Your environment, when it matters. Browser and version for a tool bug. Hosting setup for an audit, plus the WordPress version if you’re flagging an article correction.
- What you expected versus what you actually got. One sentence each. That’s plenty.
- Screenshots or pasted output. Don’t be shy about plain text either. I read both, but text is the one I can grep later while I’m writing the fix up.
What not to send
- Unsolicited guest-post pitches. I don’t run guest posts. You’ll get a polite no and we both move on with our day.
- Link-exchange or paid-placement requests. I don’t sell links, and I don’t sell placements inside articles. Same polite no.
- Confidential data without your explicit consent. About to send me something sensitive? Say a production password that wandered into a log you want me to look at. Encrypt it first. Grab the PGP key below if you’ve got one.
Response time
- Audit requests: back to you inside 1 business day with a quote and a scope.
- Bug reports: within 2 business days. Often the same day, if the bug is flat-out stopping a tool from working.
- General enquiries: within 5 business days.
- Privacy requests: 30 days at the absolute outside, since that’s the legal ceiling. In practice you’ll usually hear back inside a week.
Heard nothing once the window’s gone by? Send it again with “RESEND” in the subject. Every so often a message gets snagged by some folder filter, and weirdly enough the resend tends to slip right past it. And don’t feel like you’re nagging. Duplicates don’t bother me.
Other channels
I’m not really on X or LinkedIn, or Mastodon or Discord, or anywhere else I’d actually catch your message. So please don’t DM me on one of those and then sit there waiting. Email’s the one channel I genuinely watch. Article comments are open too, and I’ll wade in when the answer might help other readers. A public thread is the wrong place for anything confidential or time-sensitive, though, so keep that stuff in the inbox.
Postal address
Need it for formal correspondence? Email and ask. I’ll send it straight back. It stays off the public page for one deeply boring reason: the second a postal address goes up, the junk mail starts rolling in.
